FAQ | Terms & Conditions 2017-11-07T16:03:08+00:00

FAQ | Terms & Conditions

We have 2 locations and we refer them as ICi – 71 Waterkant Street and ICii – 113 Loop Street

Whats the difference between a monthly Cartel House membership and the Pay As You Go Option? 2017-10-17T08:49:59+00:00

Price & Availability. As a monthly Cartel House member you are entitled to certain bookings such as boardrooms and lounges, on the house. As a pay as you go member you pay for what you use, when you use it. It comes down to how often you need the particular space. Lifestyle options such as haircuts, gym sessions, bikes and beds are discounted for monthly members.

What does a Cartel House Membership include? 2017-06-30T11:11:42+00:00
LIGHTNING FAST FIBER INTERNET
Fast, reliable fiber internet connection available at both locations.
BOARDROOM FACILITIES
All memberships have access to our boardroom facilities free of charge. Bookings can be made via our mobile app.
FURNITURE
All memberships include a desk and a chair. Chairs are a personal item and can be chosen by the member for their own account. IC | IC is happy to recommend an appropriate chair for the member seating requirements.
COMFORT LOUNGE
Our lounge areas are ideal for dreaming and scheming, or as an alternative meeting space. Both locations offer lounge areas as a breakaway from you desk. Or retreat to IC2 where we have a our very own library, a secret sanctuary and WIFI wonderland.
PRINTING/COPYING/SCANNING
Both locations offer at least one multi-function copier/scanner/printer.
FOOD & BEVERAGE SERVICE
Both locations has their very own Coffee Bar with a barrister. IC2 also offers food service catered by Cafe du Cap. Order through our mobile app and we will deliver to your desk.
BUSINESS ADDRESS
Business address for any packages and mail delivery.
What membership plans do you offer? 2017-06-30T11:11:42+00:00
CARTEL HOUSE MEMBERSHIP
As a Cartel House member, you have access to both IC1 & IC2 communal areas (Lounges, Coffee Bar, Library), boardroom facilities, social facilities, rooftop bar at IC1 coworking/hotdesk and a variety of member perks. Furthermore, as the building grows, you will have premium access to the gym, rooftop pool and lounges.
COWORKING/HOT DESK
A coworking/hot desk membership is situated in a communal workspace. We have a various desks in both locations. There is no need to book your desk, you can come and go as needed and use any available desk. Included: Boardroom facilities, printing facilities, cleaning service, IT support, comfort lounge areas and business address.
FIXED COWORKING DESK
A designated desk in a large open area or enclosed office shared with other members. Desktops may be set up and left overnight as we have 24 hour security. Included: Boardroom facilities, printing facilities, cleaning service, IT support, comfort lounge areas and business address.
SEMI PRIVATE DESK
A premium dedicated desk in a shared serviced office space with a maximum of 6 other members. Desktops may also be be set up and left overnight as we have 24 hour security. Included: Boardroom facilities, printing facilities, cleaning service, IT support, comfort lounge areas and business address.
PRIVATE OFFICE
A fully enclosed, lockable serviced office space. Ideal for the successful entrepreneur. Included: Boardroom facilities, printing facilities, cleaning service, IT support, comfort lounge areas and business address.
Do all memberships begin on the 1st of the month? 2017-06-30T11:11:42+00:00
All memberships begin the day you sign up and are billed monthly. 
What if I want to cancel my membership? 2017-06-30T11:11:42+00:00
Our cancellation policy requires 1 months written notice. Example: If a member wants to move out on July 31st, they must give notice to cartel house on June 30th.
What are your operating hours? 2017-06-30T11:11:42+00:00
The Cartel House team is onsite at each location between 8 am – 5 pm, Monday to Friday. However for any urgent matters, you may request urgent service through our mobile app. Both locations have 24 hour access.
Can I pop in or should I book for a tour? 2017-06-30T11:11:42+00:00
Pop in within our operating hours and our sales team will give you a grand tour of our workspace. Give us a call at +27 21 824 1782 or email us at innercity@ideascartel.com to schedule a grand tour!
Can I get a telephone? 2017-06-30T11:11:42+00:00
Phone services are available for fixed coworking, semi-private and private office memberships. VoIP phone service is available for purchase and we will bill you at the end of the month for the usage.
What are the costs for printing? 2017-06-30T11:11:42+00:00
Black and white R1,60 per page. Colour R2,50 per page and scanning for free! Billed separately at the end of the month.
What is the size of your boardroom facilities? 2017-06-30T11:11:42+00:00
Boardrooms size varies per location.
IC1: 1 Small boardroom that can accommodate a maximum of 6 members.
IC2: 2 Large boardrooms that can accommodate a maximum of 12 members each/ combined maximum of 24 members.
What are my payment options? 2017-06-30T11:11:42+00:00
Payment options include banking via EFT and credit card. Both locations also have credit card merchant facilities. Contact us at +27 21 824 1782 or innercity@ideascartel.com for more details.
How do I pay for my food & coffee orders? 2017-06-30T11:11:43+00:00
Payment for all food & coffee orders are processed on account and are separately billed monthly.
Are there any limitations in booking the boardroom? 2017-06-30T11:11:43+00:00
All members have access to the boardroom facilities. Please note the boardrooms will also be hired out on occasion to the public, therefore make sure to book in advance. Usage of boardrooms for more than 4 hours are to communicate with their community manager.
Where do I park my car? 2017-10-27T08:49:45+00:00
Finding parking can be a problem in Cape Town. Each member is offered a range of parking options starting at R1 600.00 excluding vat per month. Alternatively, streetside parking is available.